Effective date: 15th September 2025

Joyn Kitchens Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our Site or Services.

1. Data Controller

• Joyn Kitchens Ltd is the data controller for the purposes of UK data protection laws (including the UK GDPR).

• Contact: info@joynkitchens.co.uk; Registered address: 5 Hackney Road, London E2 7NX.

2. Information We May Collect

We may collect and process:

• Contact Information: your name, email address, phone number;

• Address Details: delivery or installation addresses, where applicable;

• Project Details: preferences, measurements, design requirements;

• Payment Information: where required (but we do not store full card numbers);

• Communications Data: any messages you send to us, including via email or contact forms;

• Usage Data: how you use our Site (IP address, browser type, pages visited, etc.).

3. How We Use Your Data

We use your data for:

• Responding to enquiries and providing quotes/designs;

• Performing the contract: design, manufacture, installation of your kitchen;

• Billing and payments;

• Customer support;

• Marketing and communications (if you have opted in);

• Improving our services and Site (analytics, feedback);

• Legal or regulatory compliance.

4. Lawful Basis for Processing

We rely on one or more of these lawful bases:

• Your consent (e.g. for marketing emails);

• Performance of contract with you;

• Compliance with our legal obligations;

• Legitimate interests (for example, improving services, preventing fraud) provided these do not override your rights.

5. Sharing Your Information

We may share your personal data with:

• Service providers and contractors involved in fulfilling your project (manufacturers, installers, delivery firms);

• Payment processors and financial institutions;

• Legal, regulatory or governmental bodies, where required by law;

• Marketing platforms, if you consent;

• Third parties in connection with corporate transactions (sale, merger, etc.), subject to confidentiality and protection of your privacy.

6. Cookies & Tracking

• We use cookies and similar technologies to collect usage data.

• Types include: essential cookies; performance/analytics cookies; marketing cookies.

• You may control or disable cookies via your browser settings. Disabling non-essential cookies may limit your experience on the Site.

7. Data Retention

• We will keep your personal data only for as long as necessary for the purposes for which it was collected, to fulfil any contract with you, to comply with legal obligations, resolve disputes, and enforce our agreements.

• After that, data will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have rights including:

• The right to access your data;

• The right to correct inaccurate or incomplete data;

• The right to erasure (in certain circumstances);

• The right to restrict or object to processing;

• The right to data portability;

• The right to withdraw consent, where processing is based on consent;

• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Security

• We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure.

• While we strive to protect your data, no system can be completely secure; if you believe your data has been compromised, please contact us immediately.

10. Third-Party Links

• The Site may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of those sites.

• We encourage you to review the privacy policies of any third parties before providing them your data.

11. Children

• Our Services are not intended for children under 16. We do not knowingly collect or process data from children under 16. If we become aware of such data, we will take steps to delete it.

12. Changes to this Policy

• We may update this Privacy Policy from time to time. We will post any revised version on the Site with an updated “Effective date.”

• We encourage you to check back periodically.