Effective date: 15th September
Welcome to Joyn Kitchens Ltd (“Joyn Kitchens”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website at joynkitchens.co.uk (the “Site”) and any services provided by us (“Services”). By accessing or using the Site or engaging our Services, you agree to be bound by these Terms.
1. About Us
Joyn Kitchens Ltd is registered in England and Wales (Company number 14839861).
Registered address: 5 Hackney Road, Ground Floor Shop, London E2 7NX.
Contact email: info@joynkitchens.co.uk
Contact telephone: 020 3576 4822.
2. Services
We provide bespoke luxury kitchen design services. Details of our design process, proposals, quotes, production and installation will be communicated to you on enquiry.
3. Enquiries & Quotes
When you submit an enquiry, we will aim to contact you within 48 hours.
Any quote or proposal is valid for a specified period (e.g. 30 days) from the date issued, unless otherwise stated.
We reserve the right to revise a quote if the scope of work changes, or due to unforeseen costs (materials, labour, etc.).
4. Orders & Acceptance
An order is only accepted when we issue a written confirmation (via email or formal contract) following your approval of the design and quote.
Until acceptance, any order or quotation remains subject to change.
5. Payment Terms
A deposit (amount and timing) may be required before work begins.
Final payment is due upon completion of installation or as agreed in the contract.
If you fail to make payment when due, we reserve the right to charge interest at the statutory rate and/or suspend further work.
6. Changes, Cancellations & Returns
If you wish to change the scope of work after acceptance, we will consider amendments, but additional costs or delays may apply.
Cancellation policies will be as per the contract; you may be liable for costs incurred up to the date of cancellation.
As bespoke goods are made to your specifications, returns are only accepted in accordance with statutory rights (e.g. if goods are faulty or not as described).
7. Site Use, Intellectual Property & Content
All content on the Site (text, images, logos, designs) is owned by or licensed to Joyn Kitchens. You may not reproduce, distribute or use the content except with our express permission.
You may use the Site only for lawful purposes and not in a way that infringes these Terms or applicable laws.
8. Limitation of Liability
We will provide our Services with reasonable care and skill.
To the maximum extent permitted by law, Joyn Kitchens’ total liability to you for any loss or damage arising from our Services or from use of the Site is limited to the total fees paid by you for the specific service giving rise to the claim.
We are not liable for indirect or consequential losses, or losses that you could have reasonably avoided.
9. Warranties & Guarantees
We will ensure materials and workmanship meet agreed standards.
Any warranties provided (e.g. for materials or installation) will be set out in your contract or in writing.
10. Force Majeure
We are not liable for failure to perform any obligation under these Terms if that failure is caused by events beyond our reasonable control (for example, natural disasters, war, strikes, supply chain disruptions).
11. Governing Law & Jurisdiction
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will notify you (e.g. via the Site or by email). The version posted on the Site applies from its effective date.